Frequently asked questions

No referral is needed. Simply contact us to schedule an appointment. If you have been referred by a GP, insurer or other healthcare provider, please let our team know when making the booking.

Yes, subject to availability. Please call us on 020-3-011-1843 or Whatsapp us on +447874-485-876 to check for same-day slots.

We do offer video and phone appointments for certain services. If you would like a video appointment, please specify when making a booking or speaking to our reception team who will be able to advise what’s possible.

Home visits may be available depending on your location and the type of care required. We cannot guarantee a home visit and there may be additional fees when booking. Please get in touch with us on 020-3011-1843 or email reception@kidswellhealth.com and we’ll do our best to help.

All our doctors are trained and experienced in paediatrics and working with children. Whilst it is common in the UK to see a GP as your first point of call, some families prefer to see a paediatrician, and we encourage families to do what feels right for them. Typically paediatric GPs will see acute coughs and colds, rashes, trauma, plus referrals for insurance whereas paediatricians will see recurring or chronic conditions, concerns with babies under 6 months and specialisms such as allergy or asthma. Majority of insurers will not cover GP appointments however it is always best to check your policy. If you’d like to discuss further, or are unsure what service you need, just give us a call on 020-3011-1843, email reception@kidswellhealth.com or Whatsapp us and we can help.

In the majority of cases, a consultation with one of our clinicians is required before booking a blood test to ensure we are fully aware of your child’s needs and can advise you on the best course of action. If you have been referred by an external GP or healthcare professional for a blood test, please let us know when making the booking as a further consultation may not be required.

Our paediatric team is here help support and guide you. Please get in touch, and we’ll advise you on the best next steps for your situation. You can call is on 020-3011-1843, send us a WhatsApp on 07903-625-083 or email reception@kidswellhealth.com.

We see children from birth right up until the age of 18. Once your child turns 18 we are happy to signpost you towards suitable care and make the transition as smooth as possible.

You can definitely use Kidswell Health alongside your existing NHS GP. With your consent, we will notify your GP after each appointment or service, outlining any diagnosis, test results or treatment so that they’re always up-to-date. You can also view your letters and results in our patient app at any time.

We’ll do our best to offer the doctor of your choice whenever possible. However, all our doctors and healthcare professionals work different shifts throughout the week and may not always be available. Our medical team meets regularly to discuss ongoing cases, and all notes are logged in a central system, meaning whoever you see we’ll ensure there is as much continuity as possible.

If your child needs further care, we can refer you to one of our trusted partners or arrange onward referrals as needed. We work with a number of expert paediatric sub-specialists as well as trusted diagnostics and procedure partners. Please speak to your doctor or our reception team to find out more.

We aim to offer appointments as soon as possible, often within 24-48 hours, and at a time that’s convenient for you. Same-day appointments may be available, subject to availability. Check our website booking platform or speak to reception to find out the earliest possible slot – we’ll always do our best to meet your needs.

Yes, we offer a range of child vaccinations. Please view our vaccinations page for more information on what we offer and contact us to book an appointment.

Yes, our Well:Child Health Check is an enhanced health assessment (typically done on an annual basis) carried out by our expert paediatric team. Find out more about our Well:Child Health Checks.

With your consent, we will always email your GP after each appointment or service, outlining any diagnosis, test results or treatment so that they’re up-to-date. However, as a private provider, we do not have access to NHS systems and therefore cannot guarantee that your NHS GP will see our note or update their system accordingly. We do provide access to all your notes, test results and letters in our patient app which you can share with your GP or other healthcare professionals if needed.

You can make a booking at any time via our website – just click here. During our opening hours you can also call us on 020-3011-1843, send us a WhatsApp or email reception@kidswellhealth.com to book an appointment.

Appointments can be cancelled free of charge as long as you give us more than 24 hours notice. If you cancel with less than 24 hours notice, we reserve the right to charge you for the full cost of the appointment. You can read our terms and conditions here: www.kidswellhealth.com/terms

Payments are usually taken at the time of booking unless you are using insurance in which case we will require the name of your insurer and authorisation number for treatment. If you are unable to make a payment, or would like to discuss our finance options, please contact reception@kidswellhealth.com or call us on 020-3011-1823. We’re always here to help!

We work with the majority of major health insurance providers. Click here to view our approved list or contact our reception team to check your coverage: reception@kidswellhealth.com. Some insurers only cover the cost of appointments which have been pre-approved – if you’re uncertain, give us a call on 020-3011-1823 and we can guide you or speak directly to your insurer.

You can cancel your membership at any time however any annual fees already paid can not be refunded. Membership does not automatically renew – we will contact you at the end of the period to see if you would like to continue the service. You can read our full terms at: www.kidswellhealth.com/terms

Absolutely. Many families use our services alongside their NHS GP. With your consent, we’ll share appointment summaries, test results or treatment plans with your NHS GP to ensure they stay informed. You can also access this information at any time via our patient app.

We’ll do our best to offer the doctor of your choice whenever possible. However, all our doctors and healthcare professionals work different shifts throughout the week and may not always be available. Our medical team meets regularly to discuss ongoing cases, and all notes are logged in a central system, meaning whoever you see we’ll ensure there is as much continuity as possible.

Most private health insurers do not cover the cost of membership plans. However, some may reimburse individual consultations or tests. We recommend confirming what your insurer will cover before making an appointment. We will require your insurance membership number and authorisation number before we are able to confirm the appointment.

Yes, you can cancel your Kidswell Health membership at any time. However, annual membership fees already paid are non-refundable unless you cancel within 14 days of becoming a member (“cooling off period”). Your membership does not auto-renew—we’ll contact you near the end of your membership term to ask if you’d like to continue. You can read our full membership terms and conditions at: www.kidswellhealth.com/terms

During our opening hours you can call us on 020-3011-1843, send us a WhatsApp or email reception@kidswellhealth.com to book an appointment. You can also book on our website at any time – just click here.

Yes. As part of your membership, you have access to an annual Well:Child Health Check – an enhanced annual health assessment conducted by our experienced paediatric team. It includes a full developmental review and health screening tailored to your child’s age and needs.

Membership plans are currently paid upfront for the year. However, we do try to offer a certain level of flexibility where required. To discuss your situation and possible options, please contact our reception team: reception@kidswellhealth.com or call 020-3011-1843 to discuss further.

Your membership plan may include a number of appointments per year with different clinicians. These can often be done via video, phone or in-person, depending on the nature of the service. Appointments can be booked at any time during our opening hours, subject to availability. Additional appointments (not included in your plan) are available at discounted member rates.

Routine developmental checks and some tests may be included depending on your membership plan. However, most diagnostic tests (e.g. blood tests) are charged separately. We’ll always let you know in advance if there are additional costs and it’s always best to confirm with your doctor or our reception team if you are unsure.

Yes, we offer family membership plans that include more than one child. If you’d like to add a sibling to your membership plan, please contact our team and we’ll be happy to assist.

You’re welcome to send us a WhatsApp message outside of clinic hours, and we’ll do our best to respond as soon as we can. However, please note that replies may not be immediate, and we can’t guarantee a response until the next working day.

Yes, video and phone appointments are available as part of your Kidswell Health membership for certain services. When booking online or speaking to our reception team, just let us know you’d prefer a video appointment and we’ll let you know what’s possible for your child’s care.

Home visits may be available, depending on your location and the type of care needed. Please note that availability is limited and additional charges may apply. To check whether we can offer a home visit, call us on 020-3011-1843 or email reception@kidswellhealth.com.

We offer a stepped approach to psychological support, starting with an Initial Consultation to understand your concerns, followed by more in-depth assessments if needed. Our team includes experienced child psychologists and child psychiatrists who can support a wide range of emotional, behavioural and developmental challenges.

We offer free initial consultations which will be 10-15 minute phone call with one of our clinicians to briefly discuss your concerns and help guide next steps. This is an ideal step to take if you’re unsure where to begin or whether your child needs further support.

We support children and young people with a wide range of emotional, behavioural and mental health difficulties. This includes (but is not limited to) anxiety, low mood, OCD, sleep difficulties, behavioural concerns, emotional regulation challenges, social difficulties, trauma, school refusal, and difficulties related to neurodevelopmental conditions such as ADHD or autism. If you’re unsure whether we can help, we recommend booking a free Initial Consultation to discuss your concerns.

Psychological health services are offered in addition to our membership plans and are charged separately. However, members recevie a significant discount. We’ll always provide clear information about costs before any assessment or treatment is booked.

Some private insurers may reimburse part or all of the cost of psychological assessments or therapy. We recommend checking with your provider directly. We’re happy to supply receipts or reports for reimbursement where needed.

Our psychological services are available for children and adolescents, typically from toddler age through to late teens. If you’re unsure whether your child is eligible, please get in touch and we’ll be happy to advise.

Our team includes fully qualified and registered child psychologists and child psychiatrists with extensive experience supporting children and families. All clinicians are vetted and regulated by the appropriate UK professional bodies.

Yes, following the Exploratory or Deep Dive Assessment, you’ll receive a brief summary of the discussion and recommendations. For more formal reports (e.g. for schools or referrals), an additional fee may apply.

Yes. In most cases, we encourage parents or carers to attend with their child. For older children or teenagers, we may speak with them separately for part of the session, depending on what’s most appropriate and comfortable for them.

If ongoing care is needed, we can connect you with our in-house therapists or psychiatrists or recommend trusted external specialists. We’ll help you find the right path forward based on your child’s unique needs.