Frequently asked questions

No referral is needed. Simply contact us to schedule an appointment. If you have been referred by a GP, insurer or other healthcare provider, please let our team know when making the booking.

We do offer video and phone appointments for certain services. If you would like a video appointment, please specify when making a booking or speaking to our reception team who will be able to advise what’s possible.

We see children from birth right up until the age of 18. Once your child turns 18 we are happy to signpost you towards suitable care and make the transition as smooth as possible.

You can definitely use Kidswell alongside your existing NHS GP. With your consent, we will notify your GP after each appointment or service, and share appointment notes, letters and reports so that they’re always up-to-date. You can also view all your letters and reports in our patient portal at any time.

We’ll do our best to offer the doctor of your choice whenever possible. However, all our doctors and healthcare professionals work different shifts throughout the week and may not always be available. Our clinical team meets regularly to discuss ongoing cases, and all notes are logged in a central system, meaning whoever you see we’ll ensure there is as much continuity as possible.

If your child needs further care, we can refer you to one of our trusted partners or arrange onward referrals within the NHS as needed. We work with a number of expert child health specialists as well as trusted diagnostics and procedure partners. Unfortunately we cannot guarantee the appointment availability or waiting time for any services outside of Kidswell. Please speak to your doctor or our reception team to find out more.

We aim to offer appointments as soon as possible, and at a time that’s convenient for you. The specific wait time will differ depending on the service so please check our website booking platform or speak to reception to find out the earliest possible slot we can see you – we’ll always do our best to meet your needs.

With your consent, we will always email your GP after each appointment or service, outlining any diagnosis, test results or treatment so that they’re up-to-date. However, as a private provider, we do not have access to NHS systems and therefore cannot guarantee that your NHS GP will see our note or update their system accordingly. We do provide access to all your notes, test results and letters in our patient app which you can share with your GP or other healthcare professionals if needed.

You can make a booking at any time via our website – just click here. During our opening hours you can also call us on 020-3011-1843, send us a WhatsApp or email reception@kidswellhealth.com to book an appointment.

If your child is prescribed medication, we offer two convenient options:

1. Local pharmacy collection – We can send the prescription directly to your chosen local pharmacy, where you can collect the medication at your convenience.

2. Home delivery via e-prescription – We also offer an e-prescription service that delivers medication directly to your home. In some London areas, delivery can arrive within 2 hours, although we can’t guarantee this timeframe for all locations.

Our team will discuss the best option for you during your appointment.

Appointments can be cancelled free of charge as long as you give us more than 48 hours notice. If you cancel with less than 48 hours notice, we reserve the right to charge you for the full cost of the appointment. You can read our terms and conditions here: www.kidswellhealth.com/terms

Payments are usually taken at the time of booking unless you are using insurance in which case we will require the name of your insurer and authorisation number for treatment. If you are unable to make a payment, or would like to discuss our finance options, please contact reception@kidswellhealth.com or call us on 020-3011-1823. We’re always here to help!

We do work with the majority of major health insurance providers however not all our services, or clinicians, are covered and there are a number of appointment types where we are only able to accept self-funded appointments.

Please contact our reception team who will be happy to discuss your specific requirements and what the different options are.

We offer a stepped approach to psychological support to really understand your unique concerns and make sure you’re connected with the right therapist. We start with an Initial Assessment, followed by a Summary Report with our findings and recommendations. This could involve signposting to trusted external services or ongoing support within Kidswell. Our team includes experienced child psychologists, psychotherapists and child psychiatrists who can support a wide range of emotional, behavioural and developmental challenges.

Our team are fully trained to discuss your individual needs and concerns, and where needed, make recommendations on possible routes forward for your family. Please get in touch to find out more. You can also read our blog which offers valuable information when it comes to making a decision on psychological support. We’re here to help!

We support children and young people with a wide range of emotional, behavioural and mental health difficulties. This includes (but is not limited to) anxiety, low mood, OCD, sleep difficulties, behavioural concerns, emotional regulation challenges, social difficulties, trauma, school refusal, and difficulties related to neurodevelopmental conditions such as ADHD or autism. If you’re unsure whether we can help, we recommend booking a free Initial Consultation to discuss your concerns.

We are able to accept a number of private medical insurers however not all companies will cover London Market Rates for Clinical Psychologists and Psychotherapists. For this reason, we are unable to accept authorisation from these insurers, as we are committed to ensuring our clinicians are paid fairly for their work.

We are happy to provide invoices and/or receipts, which may be used to claim reimbursement from some insurers, subject to your policy.

Please speak to our team who can confirm if we are able to accept your private medical insurance provider.

Our psychological services are available for children and adolescents, typically from toddler age through to late teens. If you’re unsure whether your child is eligible, please get in touch and we’ll be happy to advise.

Our team includes fully qualified and registered child psychologists and child psychiatrists with extensive experience supporting children and families. All clinicians are vetted and regulated by the appropriate UK professional bodies.

Yes, following the Exploratory or Deep Dive Assessment, you’ll receive a brief summary of the discussion and recommendations. For more formal reports (e.g. for schools or referrals), an additional fee may apply.

Yes. In most cases, we encourage parents or carers to attend with their child. For older children or teenagers, we may speak with them separately for part of the session, depending on what’s most appropriate and comfortable for them.

If ongoing care is needed, we can connect you with our in-house therapists or psychiatrists or recommend trusted external specialists. We’ll help you find the right path forward based on your child’s unique needs.