Governance

Kidswell Health Governance Policy Summary 

1. Governance Framework

Kidswell Health operates under a structured governance framework to ensure a well-led and high-quality service. This includes:

• Clear organisational structure and defined roles. 

• Implementation of policies and procedures, with staff familiarised during induction. 

• Regular clinical and internal audits to monitor quality. 

• Risk management processes for identifying and mitigating issues. 

2. Governance Review & Quality Monitoring

• Policies, procedures, and protocols are reviewed annually. 

• Quarterly audits, patient feedback, incident reporting, and staff competency reviews ensure service improvement. Demand and capacity monitoring inform staffing and operational planning. 

3. Risk Management

• Comprehensive risk assessments are regularly updated. 

• Routine safety inspections and equipment checks are conducted. 

• Staff receive ongoing health and safety training and are encouraged to report risks. 

4. Complaints & Learning from Feedback

• A structured complaint-handling system aligned with CEDR guidelines. 

• Complaints are reviewed by the Medical Director and trends analyzed for improvement. 

• Accessible information is provided to help patients understand the complaint process. 

• Lessons from complaints inform staff training and policy updates. 

5. Staff & Patient Feedback

• Routine feedback collection from patients via surveys and electronic forms. 

• Patient and staff feedback is reviewed at board meetings. Staff engagement through meetings, appraisals, and development plans ensures service enhancement. 

6. Information Governance & Compliance

• Compliance with Data Protection Act, GDPR, and NHS Accessible Information Standard. 

• Policies in place for confidential data handling, storage, and controlled sharing with relevant agencies. 

• Annual assessments and audits on information security and governance practices. 

7. Information Security & Quality Assurance

• Secure management of information assets with regular audits. 

• Staff training on confidentiality and data security procedures. 

• Incident reporting procedures in place to address potential breaches. 

• Policies ensure accuracy and consistency in data collection and records management. 

8. Organisational Roles & Responsibilities

• The Medical Director oversees governance, quality, and safety. 

• The CEO handles information governance, facilities, and non-clinical health and safety. 

• Advisory and board teams provide oversight on clinical and financial governance. 

This summary outlines Kidswell Health’s governance framework, ensuring compliance, quality, and continual service improvement. For the complete policy, please email: compliance@kidswellhealth.com